Terms of Service

The Service is provided on an “as available” basis. We may modify, suspend, limit, or discontinue the Service (or any part of it, including the app itself and any song generation, storage, playback, or sharing features), temporarily or permanently, at any time and at our sole discretion, with or without notice, and without liability to you. We are under no obligation to continue offering the Service, to keep the app operational, or to maintain the Service for any minimum period.

We do not guarantee that any song you generate or purchase will be stored, hosted, backed up, or remain accessible for any particular length of time. We are under no obligation to host, store, back up, or retain your songs, and we may remove or delete them (for example if the Service is discontinued, your account is closed, or for operational, legal, or technical reasons).

You are solely responsible for downloading and keeping your own copies of any songs you create or purchase. We strongly recommend that you download and save your purchased songs to your own device promptly after purchase. To the fullest extent permitted by law, we are not liable for any loss of, or inability to access, your songs, whether caused by discontinuation of the Service, deletion, account closure, technical failure, or any other cause.

All purchases are made through Apple’s App Store via StoreKit 2 and are subject to Apple’s payment terms. Current pricing:

• First song (one-time discount): £4.99
• Standard Song: £9.99
• Additional regeneration: £1.99 each
• SongPass subscription: £4.99 / week (2 songs included)

Prices are in GBP and may vary by region as determined by Apple’s App Store pricing tiers. We reserve the right to change prices at any time; changes take effect on your next purchase or renewal.

Songs are digital goods delivered instantly upon generation. Because the AI generation process consumes resources at the time of your request, completed song generation is generally non-refundable.

If you experience a technical failure that prevents delivery of a generated song, please contact us via our support page within 14 days and we will investigate and, where appropriate, provide a replacement generation or account credit.

Refund requests are handled by Apple through the App Store. To request a refund, visit reportaproblem.apple.com. We do not process refunds directly - Apple manages all payment disputes.

SongPass is an auto-renewing subscription. Your subscription renews automatically at the end of each billing period unless cancelled at least 24 hours before renewal. You can manage or cancel your subscription in iOS Settings › Apple ID › Subscriptions.

You retain ownership of the personal story and names you provide. By submitting this content you grant us a limited, non-exclusive licence to process it solely for the purpose of generating your song.

Upon purchase, you receive a limited, non-exclusive, non-transferable, worldwide licence to use your generated song strictly for personal, non-commercial purposes. This licence is granted solely for the enjoyment of the song as a personal keepsake or gift and does not transfer any ownership of the underlying composition, recording, or intellectual property rights.

Personal use includes, for example:

• Listening to the song yourself in private or family settings.
• Sharing the song privately with the intended recipient (e.g., via the generated share link, QR code, or direct message) as a personal gift.
• Posting the song on your personal, non-monetised social media accounts with clear attribution to LoveTune.
• Playing the song at a private, non-ticketed personal event (such as a birthday, anniversary, or wedding) attended by friends and family only.

The personal-use restriction above does not apply to the Community Feed. If you choose to opt one of your purchased songs into the Community Feed, that voluntary sharing is permitted and is governed by Section 5 (Community Feed) below.

Any other use beyond personal use requires a separate written agreement.

Anything other than personal use is not covered by this licence and must be discussed with us and agreed in writing before the song is used. This includes, without limitation:

• Any commercial or revenue-generating use (including advertising, sponsored content, paid-for campaigns, or any context where the song directly or indirectly promotes a product, service, brand, or business).
• Broadcasting, public performance, or synchronisation with video, film, television, streaming content, podcasts, or video games.
• Distribution via music streaming platforms (such as Spotify, Apple Music, YouTube Music, Amazon Music, TIDAL, Deezer, SoundCloud), or inclusion in any playlist, album, or release intended for public distribution.
• Monetised social media content (including content on channels or accounts enrolled in a monetisation, partner, or creator programme, or content that generates revenue through sponsorships or affiliate links).
• Use at ticketed events, trade shows, retail premises, hospitality venues, or other public or commercial venues.
• Resale, sub-licensing, re-licensing, or inclusion of the song in any product, service, NFT, dataset, or derivative work offered to third parties.
• Use to train, fine-tune, benchmark, or evaluate any machine-learning model or AI system.

To discuss any use that falls outside the personal-use licence above, please contact us at licensing@lovetune.app (or via our support page) with details of the proposed use. Any licence for non-personal use will be granted only by a separate written agreement signed by an authorised representative of LoveTune, and may be subject to additional fees, royalties, or conditions. Silence, non-response, or continued use of the Service does not constitute consent.

Any use of a generated song outside the scope of this Non-Commercial Licence without our prior written agreement is a material breach of these Terms and will automatically terminate your licence to that song. You agree to indemnify LoveTune against any loss, damage, or third-party claim arising from such unauthorised use.

We may use anonymised, aggregated data about how songs are generated and what inputs produce good outputs to improve our AI models and the Service. We will not use the full text of your personal story or the names you provide to train third-party models without your explicit consent.

The LoveTune name, logo, and all associated trademarks are our property. Nothing in these Terms grants you a right to use our trademarks without prior written permission.

We respect the intellectual property rights of others and expect our users to do the same. If you believe that content available through the Service infringes your copyright, you may send a notification under the US Digital Millennium Copyright Act (DMCA) to our designated copyright agent, registered with the US Copyright Office (Registration Number DMCA-1074958):

Copyright Agent, Engage Digital Projects Ltd
20-22 Wenlock Road, London, N1 7GU, United Kingdom
Email: copyright@engagedigitalprojects.com

Your notice must include: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the material claimed to be infringing and information reasonably sufficient to locate it (for example, the song share link or community feed entry); (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner’s behalf; and (f) your physical or electronic signature.

On receipt of a valid notice we will remove or disable access to the identified material promptly and notify the user who provided it, who may submit a counter-notification containing the information required by the DMCA. We operate a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers. Misrepresenting that material is infringing may expose you to liability under applicable law.

Only songs you have purchased can be shared to the Community Feed. Opting in is done per song, and you can opt a song out again at any time. Songs in the Community Feed are play-only: other users can listen to them inside the app but cannot download, save, export, or re-share the audio.

What is shown publicly is limited to the song audio, a name-scrubbed display title, and the genre and occasion. Your name, your email address, the song lyrics as text, and the name of anyone the song is about are not published. See our Privacy Policy for the full detail.

When you opt a song into the Community Feed, you grant LoveTune a non-exclusive, royalty-free, worldwide, fully paid-up licence to host, store, reproduce, and publicly stream that song’s audio, its name-scrubbed display title, and its genre and occasion within the LoveTune app, for as long as the song remains opted in. This licence ends when you opt the song out (or when the song or your account is deleted), except that we may retain minimal operational logs and back-ups for a limited period as described in our Privacy Policy. This is a licence only and does not transfer ownership of anything to us.

Sharing a song to the Community Feed is voluntary and unpaid. You will not receive, and are not entitled to, any fee, royalty, revenue share, or other compensation of any kind, now or in the future, in connection with your song being played in the Community Feed. You opt in because you want to share the song, not in exchange for any reward.

A song may name or describe a real person. By opting a song in, you confirm that you have the right to share it publicly and that you have the permission of any identifiable person featured in or described by the song. You are responsible for that confirmation. If you do not have that permission, you must not opt the song in. You must not share songs about people without their permission.

Community songs are provided for personal, in-app listening only. You must not download, record, copy, redistribute, publicly perform, or commercially exploit any community song, and you must not use bots, scrapers, or other automated means to access, collect, or harvest community audio or metadata. Breaching this may lead to suspension or termination of your account under Section 7 (Acceptable Use).

We may remove any song from the Community Feed, or disable the Community Feed entirely, at any time and at our sole discretion, without notice. This includes removal in response to a complaint, a suspected lack of permission, a legal request, or a breach of these Terms. We are not obliged to host any song, and removal does not entitle you to any refund or compensation.

Any registered user can report a community song. Reported songs may be automatically hidden from the feed pending review. We aim to review reports promptly and may remove a song, restore it, or take action on the account that shared it. A person featured in a shared song who did not agree to it being public can ask us to remove it; see the Community Feed section of our Privacy Policy for how to do this.

Community songs are created and shared by users, not by LoveTune. You are responsible for the songs you share. To the fullest extent permitted by law, LoveTune is not liable for songs shared by users or for the consequences of that sharing, and you agree to indemnify LoveTune against any claim arising from a song you opted into the Community Feed, including any claim that you did not have permission to share it. This does not limit any liability that cannot be limited by law. See also Section 9 (Limitation of Liability).

You are solely responsible for the accuracy of every input you provide - including names, spellings, dates, relationships, pronouns, places, memories, and any other personal detail you share in the wizard. Our AI pipeline uses your inputs as the source of truth for lyric generation and does not verify, correct, or research them.

We are not liable for any inaccuracy, embarrassment, offence, or disappointment caused by errors in the information you submit, including (without limitation):

• Misspelled or mis-capitalised names, nicknames, pet names, or place names (e.g., “Sarrah” instead of “Sarah”).
• Incorrect dates, anniversaries, or timelines.
• Wrong pronouns, titles, or relationship descriptors.
• Typos, autocorrect substitutions, or accidental extra characters in any text field.
• Ambiguous, incomplete, contradictory, or fabricated story content and any AI interpretation derived from it (including plausible-sounding details the AI may infer to fill gaps in your story).
• Translation or transliteration issues where names or phrases are submitted in a non-English script.

You are expected to review every input before submitting, and to use the free 30-second preview and the complimentary regeneration to catch any issues before purchasing the full song. Because song generation consumes AI provider credits at the moment you submit, we cannot refund a song because an input you supplied was wrong. If there is a technical failure on our side, Section 3 (Purchases and Refund Policy) applies.

AI models occasionally produce unexpected, inaccurate, or low-quality output even when inputs are correct. The preview + regeneration flow is designed to let you evaluate the song before you buy it; once purchased, the song is delivered “as is”.

You may delete your account at any time from within the app. Deletion triggers a 30-day grace period after which your personal data is permanently purged (see our Privacy Policy). Purchased songs are no longer accessible after account deletion.

We reserve the right to suspend or terminate your account with or without notice if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. Where feasible we will provide advance notice and an opportunity to resolve the issue.

Separately from terminating individual accounts, we may modify, suspend, or permanently discontinue the Service as a whole (including shutting down the app) at any time and at our sole discretion, with or without notice, and without liability to you (see Section 1). We are under no obligation to continue operating the Service or to host or retain your songs, and songs may become permanently inaccessible on discontinuation. You remain solely responsible for downloading and keeping your own copies of your songs.

Upon termination, your licence to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including Sections 4, 5, 8, 9, and 11) will continue to apply.

These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of England and Wales, without regard to conflict-of-laws principles.

Before commencing arbitration or court proceedings, you agree to first contact us via our support page (lovetune.app/support) and to allow us 30 days to resolve the dispute informally. Most concerns can be resolved this way.

Except for the matters described under “Exceptions” below, and subject to the “Mandatory consumer rights” provision, any dispute, controversy, or claim arising out of or in connection with these Terms or the Service, including any question regarding its existence, validity, interpretation, performance, breach, or termination, shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (ICC) by one or more arbitrators appointed in accordance with those Rules. The seat (legal place) of arbitration shall be London, England; the language of the arbitration shall be English; and the governing law shall be the law of England and Wales. Judgment on the award may be entered in any court of competent jurisdiction.

To the fullest extent permitted by applicable law, all disputes will be resolved only on an individual basis, and not as a class, collective, consolidated, or representative action. You and LoveTune each waive any right to commence or participate in a class, collective, consolidated, private-attorney-general, or representative proceeding, and the arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding. Where a dispute instead proceeds in court, and to the extent permitted by law, you and LoveTune each waive any right to a trial by jury.

If this class-action waiver is found unenforceable as to a particular claim or remedy, that claim or remedy shall be severed and brought in a court of competent jurisdiction under this Section, while all other claims shall continue to be resolved individually by arbitration.

Nothing above prevents either party from (a) bringing an individual claim in a small-claims court that has jurisdiction over it, or (b) seeking injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

Nothing in this Section removes or limits any mandatory legal rights you have as a consumer that cannot be waived or varied by contract under the law of your country of residence. Where the law applicable to you does not permit binding pre-dispute arbitration or a class-action waiver in consumer contracts (which may include consumers resident in the United Kingdom, the European Union, and certain other jurisdictions), the arbitration and class-action-waiver provisions above do not apply to you to the extent of that prohibition. In that case, and for any dispute not subject to arbitration, you and LoveTune submit to the exclusive jurisdiction of the courts of England, except that if you are a consumer you may also be entitled to bring proceedings in the courts of your country of residence where applicable law gives you that right. All remaining provisions of these Terms continue to apply.